Frequently Asked Questions
If I Can't Get the Casino Games to Work, Will I get My Money Back?Why Can't I Play Some of the Casino Games?My Computer Froze / Crashed in the Middle of a Game. What Happens to My Bet?Why Didn't I Get My Casino User ID Number?I received a message saying "lost connection with casino server." What do I do?I am trying to log-in to the Casino but it says: "Sorry, casino is not responding. Please try again later."I have money in my account, but I can't bet or play.My browser seems "frozen." None of the buttons work on the casino game I am playing.I am looking at the Casino page, but I don't see the log-in fields asking for my USER ID # and Password.Do you have a question that is not on our list?What about my privacy?Please read through our Frequently Asked Questions for answers before contacting a customer service representative. Click on a Question below to Jump to the Answer.
